Shipping policy

Last Updated: 2026

These Terms and Conditions ("Terms") govern your use of the website operated by Koziva (“we,” “our,” “us”). By accessing or using our website and purchasing products from us, you agree to comply with and be bound by these Terms.

1. Eligibility

You confirm that you are at least 18 years of age, capable of entering into a legally binding agreement, and will provide accurate information when placing an order.

2. Products and Services

We make reasonable efforts to ensure product descriptions and pricing are accurate. Product availability may change without notice.

3. Pricing and Payments

All prices are in Indian Rupees (INR) and may change without prior notice. Payments are processed through secure third-party gateways.

4. Order Acceptance and Cancellation

Orders are confirmed only after successful payment and confirmation from us. We reserve the right to cancel orders due to unavailability, payment issues, or suspected fraud.

5. Shipping and Delivery

Delivery timelines may vary due to logistics, location, weather, or operational issues. Risk of loss passes to the customer upon delivery.

6. Returns Policy (No Refunds)

We do not offer monetary refunds.
Returns may be considered only when the reason is genuine and ethical, such as:
- Damaged product upon delivery
- Incorrect product received
- Product quality issue
All return requests are subject to review and approval by Koziva. Replacement products may be provided instead of refunds.

7. User Responsibilities

Users agree not to misuse the website, provide false information, attempt unauthorized access, or disrupt operations.

8. Intellectual Property

All website content including logos, images, text, and design is the property of Koziva and protected by law.

9. Limitation of Liability

Koziva shall not be liable for indirect damages, delivery delays, product misuse, or technical issues beyond our control.

10. Indemnification

Users agree to indemnify Koziva against claims arising from misuse of the website or violation of these Terms.

11. Privacy

Use of the website is also governed by our Privacy Policy.

12. Force Majeure

We are not responsible for delays caused by events beyond our control such as natural disasters, government restrictions, or system failures.

13. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page.

14. Contact Information

For questions regarding these Terms, please contact us through official communication channels provided on the website.