Privacy Policy

Last Updated: 2026

This Privacy Policy explains how Koziva (“we,” “our,” “us”) collects, uses, and protects personal information of users (“you,” “your”) who visit and use our India-based e-commerce website. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect limited personal information necessary to operate our e-commerce store efficiently.
a) Personal Information
• Full name
• Email address
• Phone number
• Shipping and billing address
• Order and payment-related details (processed via secure third-party gateways)

b) Non-Personal Information
• IP address
• Browser and device information
• Website usage data and analytics

2. How We Use Your Information

Your information is used to:
• Process and fulfill orders.
• Communicate order updates and customer support responses
• Improve website functionality and shopping experience
• Prevent fraud and ensure platform security
• Comply with applicable Indian laws and regulations

3. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, enable cart functionality, and analyze site traffic. You may disable cookies via browser settings, but certain features of the store may not function properly.

4. Payment Information

We do not store or process credit/debit card details directly. All payments are handled through secure, PCI-compliant third-party payment gateways.

5. Sharing of Information

We do not sell or rent personal information. Information may be shared only with:
• Payment gateway providers
• Shipping and logistics partners
• IT and website service providers
• Legal or government authorities when required by law

6. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill orders, provide services, or meet legal obligations under Indian law.

8. User Rights

You may request access, correction, or deletion of your personal information by contacting us, subject to applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us.